Over 10 years experience in Training, Sales and Market Research
Provided excellent training to customers, dealer reps and internal sales staff alike, as indicated through feedback and requests for further training sessions
Coordinated training sessions, sales meetings, seminars and convention participation across Canada
Identified need for more formalized training program; researched and developed sales training program.
Coordinated development of training manuals
Provided written and oral evaluations to each trainee and management
Bilingual (English/French)
TRAINING EXPERIENCE
· Trained and motivated distributor representatives to maintain and increase market share in Canada · Trained sales representatives in specialized technical products and sales techniques and mentored them in the field as part of their training and development. Provided written and oral feedback to management regarding their progress · Developed and implemented unique sales programs and approaches for the Canadian market · Trained and mentored new researchers · Coordinated and facilitated sales meeting in Toronto for 20 representatives and managers of American company · Coordinated convention displays and seminars in cities across Canada
SALES, MARKETING AND MARKET RESEARCH EXPERIENCE · Strong ability to learn technical information in various fields to provide training to customers, sales representatives and management · Managed $5 million Canadian business – expanded sales to justify hiring 2 dedicated Canadian Service Representatives · Responsible for sales, marketing, forecast & budget, web site development and negotiating with companies and customers · Interviewed candidates for Service Rep positions · Developed strong working relationship with parent companies in the United States and divisions in other countries · Contacted medical facilities in North America & Europe (hospitals, clinics & doctors’ offices) to conduct primary research studies · Winner of numerous awards and commendations
EMPLOYMENT HISTORY
MILLENNIUM RESEARCH GROUP – Researcher, Medical Markets Toronto 2007-2010
HARENDORF TECHNOLOGY INC. – President Toronto 2002-2007
· Woodgreen Community Services. –I have mentored a doctor from Afghanistan so that he can find and meet the requirements to practice medicine in Canada and adjust to life in Canada and I am currebtly mentoring an engineer from Colombia · Member of Toastmasters International
EDUCATION/PROFESSIONAL DEVELOPMENT
· B.Sc. University of Toronto
· Persuasive Communication Garfield, Rega
· Managing Management Time Waterloo Management
· Sales Management University of Toronto
· Conceptual Selling Miller, Heiman
· Strategic Selling Miller, Heiman
· Finance for the Non-financial manager Waterloo Management
· Focused Selection Interviewing Xerox
· PSS, Advanced PSS & PSS Listening Skills Xerox
· Advanced Salesmanship Waterloo Management
· Psychology of Selling Dr. R. Brown
· Experienced using Microsoft Word, Excel, PowerPoint, FrontPage, ACT, QuickBooks and other programs.
